Your privacy matters to us. This page explains exactly what personal data metbel collects, why we collect it, how we use it, and what rights you have as a player. We keep things straightforward — no legal jargon, no hidden surprises.
Six things metbel does to keep your personal data safe and your privacy intact.
All personal data stored on metbel's servers is encrypted at rest using industry-standard encryption. Your account details, payment information, and transaction history are protected from unauthorised access at every level of our infrastructure.
Metbel does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process payments, and improve the metbel platform. That's it — nothing more.
All bKash and Nagad transactions processed through metbel use encrypted payment channels. Your mobile wallet credentials are never stored on metbel's servers. Payment data is handled directly by the payment provider under their own security protocols.
Metbel gives you the right to access, correct, and request deletion of your personal data at any time. You can also opt out of marketing communications from your account settings. We respond to all data requests within a reasonable timeframe.
Metbel only collects the personal data that is genuinely necessary to operate your account and comply with legal requirements. We don't collect data for the sake of it. If we don't need it to serve you, we don't ask for it.
Where metbel shares data with third-party service providers — such as payment processors or identity verification services — those providers are contractually required to handle your data securely and use it only for the specific purpose it was shared for.
This Privacy Policy explains how metbel ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the metbel platform. It applies to the metbel website at metbel.app and the metbel mobile application for Android and iOS.
Metbel is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens to your data when you use metbel.
By registering a metbel account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the metbel platform.
Quick Summary: Metbel collects only the data it needs to run your account and comply with legal requirements. We don't sell your data. You can request access to or deletion of your data at any time by contacting [email protected].
Metbel collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with the metbel website or app.
Information you provide directly:
Information collected automatically:
Why we collect this: Registration data is needed to create and verify your account. Payment data is needed to process deposits and withdrawals. Automatic data helps us detect fraud, improve platform performance, and personalise your metbel experience.
Metbel uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your metbel account | Name, email, phone number, date of birth |
| Processing deposits and withdrawals | Payment details, transaction history |
| Verifying your age and identity | Date of birth, ID documents, name |
| Preventing fraud and money laundering | IP address, device data, transaction patterns |
| Providing customer support | Account details, support communications |
| Sending account notifications and alerts | Email address, phone number |
| Sending promotional offers (with your consent) | Email address, phone number, betting history |
| Improving the metbel platform | Usage data, session data, device data |
| Complying with legal obligations | All data as required by applicable law |
Metbel will not use your personal data for any purpose not listed above without first obtaining your explicit consent. If you receive a communication from metbel that you did not expect or did not consent to, please contact us at [email protected] immediately.
Metbel processes your personal data on the following legal grounds:
Withdrawing Consent: If you have previously consented to marketing communications from metbel and wish to opt out, you can do so at any time via your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the metbel platform.
Metbel does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:
All third parties with whom metbel shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards. Metbel does not transfer personal data to countries with inadequate data protection standards without appropriate safeguards in place.
Metbel uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
Metbel uses the following types of cookies:
Managing Cookies: You can control cookie settings through your browser. Disabling essential cookies may affect your ability to use the metbel platform. For non-essential cookies, you can update your preferences at any time without affecting your account access.
Metbel retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies. The specific retention periods are as follows:
After the applicable retention period, your personal data will be securely deleted or anonymised. If you request deletion of your data before the end of the retention period, we will delete what we legally can and explain any data we are required to retain.
As a metbel player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request.
Metbel will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
How to Submit a Request: Email [email protected] with the subject line "Data Rights Request". Include your registered username and specify which right you wish to exercise. We may ask you to verify your identity before processing the request.
Metbel takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:
While metbel takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, metbel will notify you promptly and take immediate steps to contain and remediate the breach.
You also play a role in keeping your data secure. Use a strong, unique password for your metbel account, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.
The metbel platform is strictly for adults aged 18 and over. Metbel does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately and any personal data collected will be deleted as soon as legally permissible.
If you are a parent or guardian and believe that a minor has registered on metbel using your details or their own, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Age Verification: Metbel verifies the age of all players during registration. We may request additional proof of age at any time. Accounts where age cannot be verified will be suspended until verification is complete.
Metbel may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the "Last updated" date at the top of this page will be revised. For significant changes, we will notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically. Your continued use of the metbel platform after any changes to this policy constitutes your acceptance of the updated version. If you do not agree with the revised policy, you may request account closure by contacting our support team.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how metbel handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.
For formal data rights requests, please email us with the subject line "Data Rights Request" and include your registered username and a clear description of your request. We will acknowledge receipt within 48 hours and aim to resolve your request within 30 days.
Now you know exactly how metbel protects your privacy. Create your free account, deposit via bKash or Nagad, and enjoy a secure betting experience built for Bangladesh players.